Multi-Channel Communication: Engage with customers seamlessly through live chat, email, and social media.
Ticket Management System: Efficiently track and prioritize customer inquiries for timely responses.
Customer History Access: Gain insights into previous interactions to provide personalized support.
Knowledge Base Integration: Build a comprehensive resource hub for customers to find self-help solutions.
Automation Tools: Streamline repetitive tasks, saving time and boosting support team productivity.
Real-Time Visitor Monitoring: Monitor website visitors and proactively initiate conversations for proactive support.
Team Collaboration: Collaborate with team members to resolve complex customer issues effectively.